Support
Support
After-Sales
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FAQ
After-Sales
Have these 4 things ready

Gather everything in under 3 minutes, then send it all in one email: no forms, no accounts, no backk-and-forth

1. Proof of Purchase

A photo or scan of your receipt or invoice — a screenshot of your online order confirmation works too.

Tip: Make sure the date & store name are visible.
2. Photo or Video of the Issue

Show us the fault clearly. A short video is best-e.g. the device not producing vapor or leaking.

Tip: Keep it under 15-20 seconds and in focus.
3. Batch Number

A photo of the batch number printed on the box. This helps us trace the exact production run.

Tip: See the guide below for where to find it.
4. Email It to Us

Send everything in one email to:

Support@oxbar.com
Where is
the batch number?

The batch number is directly printed on the side/bottom of the package box.
Still have the box? Photograph it.

Contact us
Business Contact
Sales@oxbar.com >
Customer Service
Support@oxbar.com >
Marketing Cooperation
Marketing@oxbar.com >
Verify Product
Locate the authentication label and scratch off its coating to obtain the security code. Then enter your security code below.
Verify
How to Verify the Authenticity
We use the advanced anti-counterfeiting technology, significantly reducing the possibility of any counterfeiting production, the adoption of this technology can prevent the phenomenon of fake and shoddy products to the greatest extent, which provides a strong guarantee for everyone's safety and interests.
FAQ?
Business Inquiry
1.How can I become your wholesaler or distributor?
Please fill out the form on the BECOME A WHOLESALE, or send email via sales@oxbar.com
2.How can I become your local Brand Ambassador?
Please contact us via marketing@oxbar.com and provide your account link, target countries, and details of your proposed collaboration.
3.How can I obtain samples, promotional materials, and gifts from the OXBAR?
Please contact us via marketing@oxbar.comAnd describe your collaboration needs so that we can connect you.
4.How can I buy OXBAR products?
Search OXBAR on google and find the online vape shop in your country. Or contact us via sales@oxbar.com
Product Inquiry
1.How can I obtain more information about the product, including media materials?
Click on the product to download media materials or contact marketing via email.
2.What should I do if the product I'm using is damaged or has quality issues?
Contact our after-sales email: support@oxbar.com
3.How can I tell if the OXBAR product I bought is genuine?
Product Verification
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Thank you for using OXBAR product verification system!
Queries
23
The first enquiry data
2023-06-07 16:31:00
Beware of counterfeit and shoddy products!
There are too many checks about this anti-counterfeiting code. Please beware of counterfeiting.